Return & Replacement Policy

Plants & Live Greenery:

• No returns due to perishable nature
• Replacements or store credit offered for:
  • Dead or severely damaged plants
  • Wrong plant/product sent
  • Packaging damage affecting plant health

Claim Process:

• Report within 24 hours
• Send clear unboxing photos/videos to support@zuzupa.in
• After verification, free replacement or store credit issued

Pet Accessories, Clothes, Herbal Products:

• Returns/replacements within 7 days if:
  • Item is unused and in original packaging
  • Not damaged, washed, or altered
  • Invoice and tags included

Non-returnable Items:

• Customized or engraved items
• Opened herbal products
• Clearance/final sale items

Refund Process:

• Refund issued within 7 working days after inspection
• Refund to original payment method
• Shipping charges are non-refundable (unless fault lies with Zuzupa)

Exchange Policy:

• Exchanges allowed for size issues in apparel
• Reverse pickup available for serviceable pin codes
• Otherwise, customer must ship item to return center

Important Notes:

• Return shipping for voluntary returns is customer’s responsibility
• COD refunds via bank transfer or store credit

📩 Need help with a return or replacement?
Email: support@zuzupa.in
Call: +91-7208706959 (Mon–Sat, 10 AM to 6 PM)